Teri L. Knight

Results-driven leader with a track record of blending extensive operations knowledge with innovation to improve processes and respond to changing business demands. Exceptionally adept in analyzing needs and leveraging opportunities and resources that quickly drive procedural efficiencies. Delivers organizational value by collaborating with key stakeholders to align priorities and manage resources so that projects are completed within deadlines and budget.

Can immediately contribute by:

• Delivering new products, solutions, and projects on time and on budget.
• Streamlining service and system workflows that improve processes and save significant costs.
• Collaborating with key stakeholders to ensure effective and efficient project implementations.
• Recruiting and developing high-performance teams.
• Building and maintaining strategic relationships with vendors and third-party providers.
• Improving customer satisfaction and loyalty through building customer relationships.

SKILLS: Business Process Development / Vendor Management / Team Leadership / Program Management / Global Business Operations / Process Improvement / Problem Resolution / Operations Design & Management / Offshoring / Cost Reduction / Client Satisfaction / Audits / Best Practices / Project Management

EDUCATION & AWARDS: AS – Business Management and Marketing, Shorter University, GA. Awards: IBM Top Performer, awarded twice, honoring top 5% of performers; IBM Star Award, honoring outstanding representation of IBM values, by peers; Listed on Strathmore’s Who’s Who Worldwide List, an online list of International Business Leaders.